1. WHAT IS BOXWALLA INDIA?
Boxwalla India Private Limited, with its website, www.theboxwallaindia.in is an e-commerce platform. It provides subscriptions to curated boxes of goodies which involve recurring payment as well as one-time boxes for which you will never be re-billed. It also have retail shops in multiple categories, namely, beauty, makeup, books, films, food, ethical fashion.
2. WHAT IS THIS CANCELLATION AND REFUND POLICY?
2.1. In keeping with Boxwalla India’s goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation and Refund Policy”), together with the terms of use at www.boxwallaindia.in/termsandconditions, sets out Boxwalla India’s procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the platform. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation and Refund Policy.
2.2. Users are required to peruse and understand the terms of this Cancellation and Refund Policy. If you do not agree to the terms contained in this Cancellation and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the platform. The terms contained in this Cancellation and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the platform.
3. TERMS OF CANCELLATION
3.1. Cancellation before dispatch.
3.1.1. A User is permitted to fully or partially cancel orders prior to its dispatch from Boxwalla India.
3.1.2. Upon successfully placing an order on the platform and after Boxwalla India has successfully handed over the Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.
3.1.3. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting Boxwalla India to process a cancellation by sending an email to contact@boxwallaindia.in.
3.1.4. Refund. In all events of cancellation prior to the dispatch of the purchased Products, Boxwalla India shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.
3.1.5. In case of cash on delivery, the refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Boxwalla India initiates the refund. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
3.1.6. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
3.2. Cancellation after dispatch. we do not accept post-dispatch cancellation of orders.
4. Terms of Return and Refund.
4.1 If you receive any defective products, please contact us through the contact form or at contact@theboxwallaindia.in.
4.2 Due to the nature of subscriptions and subscription boxes, we cannot accept returns and process refunds if you don’t like a particular product. You also have the ability to switch to a different box of a different category.
4.3 In case of allergies, you may apprise Boxwalla India team. Your information on file and alert you in case that ingredient will be present in an upcoming box. Boxwalla India reveals the products in the Beauty Box in advance, so you can determine if the products and the ingredients are the right fit for your skin.
4.5. Boxwalla India shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Boxwalla India disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
4.6. If the request for refund is undisputed by Boxwalla India, the refund should reflect in the User’s bank account and/or the User’s Boxwalla India Wallet within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Boxwalla India initiates the refund.
5. Grievance RedressalAny grievances relating to the Cancellation and Refund Policy may be directed by you to the grievance officer of Boxwalla India who can be contacted at
Name:
Contact:
Email ID: ______________